AR Caller- US Healthcare/Denial Management

The AR Associate is responsible for the accounts receivable aspects of the client-focused revenue cycle operations and must display in-depth knowledge of and execute all standard operating procedures (SOPs) as well as communicating issues, trends, concerns and suggestions to leadership.

Primary Responsibilities:

• Review outstanding insurance balances to identify and resolve issues preventing finalization of claim payment, including coordinating with payers, patients and clients when appropriate
• Analyze and trend data, recommending solutions to improve first pass denial rates and reduce age of overall AR
• Accounts Receivable Specialist that has an "understanding" of the whole accounting cycle / claim life cycle
• Ensure all workflow items are completed within the set turn-around-time within quality expectations
• Able to analyze EOBs and denials at a claim level in addition they should find trends impacting dollar and leading to process improvements
• Perform other duties as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
• The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Internal Required Qualifications:

• Should be a Graduate (10+2+3)
• 1- 4 Years and above experience in healthcare accounts receivable required (Denial Management)
• Solid knowledge of medical insurance (HMO, PPO, Medicare, Medicaid, Private Payers)
• In-depth working knowledge of the various applications associated with the workflows
• Knowledge / Skills / Abilities:
• Solid knowledge and use of the American English language skills with neutral accent
• Ability to communicate effectively with all internal and external clients
• Ability to use good judgment and critical thinking skills; ability to identify and resolve problems
• Proficient in MS Office software; particularly Excel and Outlook
• Efficient and accurate keyboard/typing skills
• Solid work ethic and a high level of professionalism with a commitment to client/patient satisfaction
• Functional knowledge of HIPAA rules and regulations and experience related to privacy laws, access and release of information

Graduate with Minimum 1- 4 Years experience in AR Calling (Voice)-Denial Management (RCM/AR Domain) & EPIC platform experience is an added advantage!

Interview Venue:

Optum (UnitedHealth Group)

aVance; Phoenix Infocity Private Ltd, SEZ

3rd floor, Site-5-Building No. H06A

HITEC City 2, Hyderabad-50008

Date: 24-July-2025

Time: 11:00 AM

Point Of Contact: Lakshmi Deshapaka

Email: deshapaka_vijayalakshmi1@optum.com

Things to Carry:

• Updated resume
• Government-issued photo ID (e.g., Aadhaar, Passport, or Driver's License)
• Passport-size photographs (2)

Looking forward to seeing you and your referrals at the drive!

Please Note:

• Entry will be allowed only after showing the physical copy of this interview invite!

Kindly ignore this hiring post if you meet any of the below criteria:

• You have appeared for a walk-in drive with us in the last 30 days
• You are not open to working night shifts
• You are not open to working from office
• You do not have prior experience in AR Calling (voice process)
• You are not a graduate