AR Caller

Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference. Record after-call actions and perform post-call analysis for the claim follow-up. Assess and resolve inquiries, requests, and complaints through calling to ensure that customer inquiries are resolved at the first point of contact. Provide accurate product/service information to the customer, research available documentation including authorization, nursing notes, medical documentation on the client's systems, interpret explanation of benefits received, etc prior to making the call. The ideal candidate should have 2-7 years of experience in accounts receivable follow-up/denial management for US healthcare customers. Fluent verbal communication abilities and call center expertise are required. Knowledge of Denials management and A/R fundamentals will be preferred. Willingness to work continuously in night shifts (Work From Office) is necessary. Basic working knowledge of computers is expected. Prior experience of working in a medical billing company and the use of medical billing software will be considered an advantage. Training on the client's medical billing software will be provided as part of the training. Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus. This position is for individuals with 2 to 7 years of experience. The location for this role is Kerala (Kochi) and it involves working in a complete Work From Office setup. The shift timing is the US Shift (6:30 PM to 3:30 AM). PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare. If you are interested in this position, please share your resume at yashashree@practicesuite.com. Visit our website at www.practicesuite.com to learn more about us.,