Apprentice- Internal IT

Position Summary and Location To provide support with our Windows 11 rollout project. Additionally, the technician will assist with end-of life hardware replacements scheduled for 2025. Duties and Responsibilities Good analytical and troubleshooting abilities Good understanding of installations and updates Floor walking activities to support Deployment activities Assist in training end-users during all upgrade phases Must have 1 year of MS O365 and Windows 10/11 experience Provide hand-off to other service delivery areas prior to project closure Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Take on other duties as assigned from time to time. Assist in IT Client Services Support for all Oceaneering Offices. Other special duties as assigned by Management. Ensure that the safety policies and procedures are understood and adhered to as far as is reasonably practicable in order to ensure a safe working environment. Safety Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment. Other Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company. Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment. Supervisory Responsibilities This position does not have direct supervisory responsibilities. Reporting Relationship Reporting to Manager I, Client Services, Grade II Qualifications REQUIRED Minimum BS degree in a related field (i.e. computer science, MIS, etc.) 1 year of experience as a Tier II technician, including 1 year of hands-on experience with Hardware/Software application and Windows 10 & Windows 11 OS installation, configuration, and troubleshooting Experience with Microsoft Azure Strong written and verbal communication skills. Knowledge of Hardware/Software troubleshooting Knowledge, Skills, Abilities, and Other Characteristics Office 365 Active Directory Should have hands-on experience with Hardware/Software application and Windows 10/11 OS installation, configuration, and troubleshooting Must be a self-starter with the ability to work independently and in a collaborative team environment. Practical knowledge of Active Directory Federation Service, Azure and O365 solutions (SharePoint online, OneDrive, Teams, Planner etc.) Quickly respond to technical assistance requests and excellent people skills with ability to handle difficult personnel situations. Working Conditions This position is considered OFFICE WORK which is characterized as follows. Almost exclusively indoors during the day and occasionally at night Occasional exposure to airborne dust in the workplace Work surface is stable (flat)