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Appointment Specialist/ Assistant Counsellor

1 - 3 years

5 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


Key Accountability & Responsibilities

Role: Setup qualified meetings via telecalling for our closers

  • Cold call prospective clients and increase mass reachout via telecalling
  • Build a thorough technical understanding of our products and help potential customers in

understanding what we have to offer through effective articulation

  • Engage with potential customers, identify key pain points, provide counselling to certain

segments, and refer qualified leads to appropriate senior counsellors

  • Maintain excellent and supportive rapport with all leads, improve show-up rates in the

counselling sessions

  • Follow up post-sale to collect feedback, ensure customer satisfaction and gain referrals
  • Stay on top of market trends and participate in brainstorming sessions with the sales team to

come up with new growth strategies

  • Use CRM to track leads daily and manage pipeline
  • Achieve monthly targets, and unlock fast growth opportunities

Qualification Criteria

  • For Assistant Counsellors: 6 months to 2 years of experience in

counselling/telesales/customer service with high customer-interaction roles

  • Excellent verbal communication skills, strong conversationalist, and well-versed in English
  • Strong negotiation and objection handling skills with the ability to work within deadlines
  • Ability to work independently and as a part of a team while always maintaining a professional,

client-oriented attitude

  • Proficient with Microsoft Office / Google Documents and CRM systems.

Additional Requirements

  • This is a work-from-office role.
  • Integrity, professionalism, team collaboration, and full dedication/availability during the

assigned working hours are paramount

  • Keep company work & data 100% secure and not visible to any other but the employee

Compensation: Upto INR 5,00,00 per annum plus incentives

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