Applications & Services Engineer

Applications & Services Engineer

Compensation: 50,000 to 60000 per month
Location: Ludhiana (on-site with limited travel)Reports to: Director/COO

Experience

• 6–8 years in IT support/app support with 2–3 years leading a service desk or

application support function.

• Certifications: ITIL 4 Foundation (required or strongly preferred).
• Plus: SDI Service Desk Manager (advantageous); exposure to Microsoft 365

administration.

Role Summary
Own service operations (BoldDesk), SLAs/CSAT, and business applications/portals (Client& Induction). Run change/release, knowledge, and training. Interface with development forportal releases and with vendors for renewals/licensing.

Core Responsibilities

• Service Desk Ownership: prioritization matrix, escalations, backlog hygiene, weekly

operations and CSAT reporting (ITIL‑aligned).

• Applications & Portals: L2 ownership, UAT, release checklists/rollback plans, incident

RCA, access requests.

• Change & Release: chair a lightweight CAB, maintain change calendar, reduce failed

changes.

• Vendor & Renewals: Microsoft 365/AWS/EDR/domains/hosting; cost control, license

hygiene.

• Training & Knowledge: joiner induction, quarterly phishing/user awareness, KB

publication cadence.

• People & Quality: coach L1/L2; QA of ticket notes; continuous improvement using data

No charges from candidate side

For immediate response contact at 9888226055

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person