Job
Description
Role & responsibilities The Software Applications Engineer, Staff, as part of our Technical Support Team, will be responsible for resolving customer problems. In this role and will work closely with R&D and technical support staff to provide high-quality support to our customers. You will be the Single Point of Contact for many of our strategic customers. You will be the customers trusted advisor and advocate, understand the customers environment and business goals and work closely with the account team when needed. On a typical day, an Applications Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone or email. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Work with support team and developers to provide resolution to customer issues. Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the Worlds brightest developers and software architects. Create knowledge items for recurring issues. Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities. Preferred candidate profile Bachelor’s degree or equivalent in a software or engineering discipline. 2-7 years’ experience in a hands-on application security role, ideally on microservices and cloud platforms, preferably security background. C/C++/C#/Python or Java programming experience Outstanding written and verbal communication skills Strong knowledge on Unix/Linux systems and Unix scripting. A good understanding of Cloud based applications (using Docker, Kubernetes, AWS/GCP/AZURE services) and think about security and scalability from group up. Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQL Server) OR exposure to search services fundamentals and troubleshooting (indices and JVM Memory analysis and CPU utilization) for key open source products. Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins. Experience with tools like Coverity, Blackduck, Seeker, Defensics, Fortify, Checkmarx, Burp, Rapid7, Twistlock, Nessus, NMap, etc. Team player with a customer-focused attitude Outstanding negotiation skills with the ability to resolve issues and address complaints. Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities.
