Applications Engineering, Sr Engineer

Black Duck Software

3 - 8 years

14 - 18 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

unix c++ tomcat linux postgresql mysql debugging troubleshooting open source technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Acting as the
Single Point of Contact
for strategic customers, understanding their environments and business goals.
Troubleshooting and resolving complex technical issues
Collaborating with developers and support teams to drive resolution.
Researching and responding to customer inquiries with clarity and technical depth.
Creating and maintaining knowledge base articles for recurring issues.
Working a
permanent night shift (EST time zone)
as part of a 24x7 support team.

What We re Looking For

Must-Haves:

Bachelor s degree in computer science, Engineering, or a related field.
3+ years of experience
providing advanced technical support for enterprise-grade software systems, including
debugging code, troubleshooting complex application environments, and collaborating with R&D teams
to deliver strategic solutions
Ability to read and debug code in one or more of the following:
C/C++, C#, Objective-C, Java.
Excellent communication skills both written and verbal.
Solid understanding of
Unix/Linux systems
and
scripting
.
Experience with 3 or more of the following,

Troubleshooting complex applications
Container Orchestration tools - Docker Swarm & Kubernetes
Web application servers, particularly Tomcat
Databases, SQL
Open-Source Software
Jenkins, TeamCity, or other CI tools

Preferred Skills & Experience:

Familiarity with
cloud platforms
(AWS, GCP, Azure) and
container technologies
(Docker, Kubernetes).
Experience with
CI/CD tools
like Jenkins, TeamCity, Git, Terraform.
Knowledge of
relational databases
(MySQL, PostgreSQL, Oracle, SQL Server) or
search services
(e.g., JVM memory analysis, CPU utilization).
Exposure to
application security tools
such as Coverity, Black Duck, Seeker, Fortify, Checkmarx, etc.
Understanding of
open-source licenses
and
application security best practices
.

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