Applications Engineering, Sr Engineer

Senior Applications Engineer Customer Support

real-world engineering challenges

problem solvers, trusted advisors, and technical experts

What You ll Do

Senior Applications Engineer

Your responsibilities will include:

• Acting as the

  Single Point of Contact

  for strategic customers, understanding their environments and business goals.


• Troubleshooting and resolving complex technical issues via phone, email, and other channels.


• Collaborating with developers and support teams to drive resolution.


• Researching and responding to customer inquiries with clarity and technical depth.


• Creating and maintaining knowledge base articles for recurring issues.


• Participating in a

  24x7x365 support rotation

  , including on-call responsibilities.

What We re Looking For

Must-Haves:

• Bachelor s degree in Computer Science, Engineering, or a related field.


• 2+ years of experience in technical customer support.


• Ability to read and debug code in one or more of the following: C/C++, C#, Objective-C, Java.


• Excellent communication skills both written and verbal.


• Solid understanding of

  Unix/Linux systems

  and scripting.


• Experience with 3 or more of the following,
  
  
  
  

  • Troubleshooting complex applications

  
  

  • Container Orchestration tools Docker Swarm & Kubernetes

  
  
  • Web application servers, particularly Tomcat
  
  
  • Databases, SQL
  
  
  • Open Source Software
  
  
  • Jenkins, TeamCity, or other CI tools
  
  
  
  
  

Preferred Skills & Experience:

• Familiarity with

  cloud platforms

  (AWS, GCP, Azure) and container technologies (Docker, Kubernetes).


• Experience with

  CI/CD tools

  like Jenkins, TeamCity, Git, Terraform.


• Knowledge of

  relational databases

  (MySQL, PostgreSQL, Oracle, SQL Server) or

  search services

  (e.g., JVM memory analysis, CPU utilization).


• Exposure to

  application security tools

  such as Coverity, Black Duck, Seeker, Fortify, Checkmarx, etc.


• Understanding of

  open source licenses

  and

  application security best practices

  .


• Security certifications (OSWE, GWAPT, OSCP) are a plus.