Applications Engineering, Sr Engineer

As a Senior Applications Engineer at Black Duck Software, Inc., you will be a key member of the Technical Support team, acting as a trusted advisor to our strategic customers. You will use your programming skills to analyze, debug, and resolve complex issues. Your role will involve working closely with R&D, product teams, and senior engineers to drive solutions and improve our products. **Key Responsibilities:** - Act as the Single Point of Contact for strategic customers, understanding their environments and business goals. - Troubleshoot and resolve complex technical issues via phone, email, and other channels. - Collaborate with developers and support teams to drive resolution. - Research and respond to customer inquiries with clarity and technical depth. - Create and maintain knowledge base articles for recurring issues. - Participate in a 24x7x365 support rotation, including on-call responsibilities. **Qualifications Required:** - Bachelors degree in Computer Science, Engineering, or a related field. - 2+ years of experience in technical customer support. - Ability to read and debug code in one or more of the following: C/C++, C#, Objective-C, Java. - Excellent communication skillsboth written and verbal. - Solid understanding of Unix/Linux systems and scripting. - Experience with troubleshooting complex applications, container orchestration tools like Docker Swarm & Kubernetes, web application servers particularly Tomcat, databases, SQL, open-source software, and CI tools like Jenkins, TeamCity, or other CI tools. **Preferred Skills & Experience:** - Familiarity with cloud platforms (AWS, GCP, Azure) and container technologies (Docker, Kubernetes). - Experience with CI/CD tools like Jenkins, TeamCity, Git, Terraform. - Knowledge of relational databases (MySQL, PostgreSQL, Oracle, SQL Server) or search services. - Exposure to application security tools such as Coverity, Black Duck, Seeker, Fortify, Checkmarx, etc. - Understanding of open-source licenses and application security best practices. - Security certifications (OSWE, GWAPT, OSCP) are a plus. At Black Duck, you will have the opportunity to work directly with some of the world's best engineering teams, helping them resolve sophisticated issues in their development environments using your programming and systems knowledge. This is not a traditional support role as Technical Support Engineers are problem solvers, trusted advisors, and technical experts.,