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Application Tech Support Practitioner

5 - 10 years

1 - 5 Lacs

Hyderabad

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

ibm sterling integrator aix linux sterling integrator sterling file gateway ansi x2 as2 esp gentran networking sql connect direct gis java b2b xml x12 onboarding tcp ftp edifact remedy edi servicenow troubleshooting http sftp unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM Sterling B2B Integrator Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education:We are seeking a skilled and motivated Sterling File Gateway (SFG) / Sterling Integrator Specialist to join our integration support and operations team. The ideal candidate will bring strong experience in managing secure file transfers, working across mainframe and distributed environments, and supporting Connect Direct implementations. This role requires technical depth, hands-on troubleshooting, and the ability to collaborate effectively across various teams.Key Responsibilities:Manage and support Sterling File Gateway (SFG) and Sterling B2B Integrator environments.Configure and maintain Connect:Direct (C:D) across Mainframe and Distributed (Linux/AIX) platforms.Perform installation and configuration of Connect:Direct and Secure+, including key exchange and encryption policy setup.Monitor and troubleshoot file transfer issues, ensuring secure and timely delivery of business-critical files.Execute and support daily operational tasks including partner onboarding, certificate/key management, and flow setup.Utilize Linux and AIX command-line tools to perform configuration changes, system checks, and file system maintenance.Participate in incident and problem management processes, including root cause analysis and permanent resolution strategies.Collaborate with infrastructure, network, and application teams for end-to-end solution delivery and maintenance.Required Skills: 5+ years of experience working with Sterling File Gateway (SFG) and Sterling Integrator (SI).Proven experience working with Connect:Direct in Mainframe (z/OS) and Distributed (Linux/AIX) environments.Strong hands-on skills in Linux and AIX command-line administration.Experience in installing and configuring Connect:Direct and setting up Secure+ configurations.Understanding of file transfer protocols (SFTP, FTPS, HTTPS) and related security practices.Good communication and documentation skills to interface with internal teams and external partners.Preferred Qualifications:Exposure to monitoring tools and job scheduling systems such as ESP.Familiarity with ticketing tools like ServiceNow or Remedy. Qualification 15 years full time education

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