Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : REST API, C, Java Script, CSS, HTML 5, Angular JS Minimum 5 year(s) of experience is required Educational Qualification : Bachelors degree Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills :Service Desk Management, SSI:Service Desk Voice Support NON SSI:Good to Have Skills :SSI: NON SSI:Job Requirements :Key Responsibilities :a:Operations managementb:Team Managementc:People Managementd:Performance Managemente:Budget and Cost pyramid management Technical Experience :a:Good knowledge of incident management and reporting toolsb:Good Technical know-how on system trouble shootingc:Good problem solving and analytical skillsd:Good knowledge on Excel and PowerPointe:Seven to ten years of experiencef:Minimum two year of operations management experience in Service Desk domain supporting global customerse:Minimum one year of team handling experience Professional Attributes :a:Excellent verbal and written communication skills with email etiquette and customer service skillsb:24x7 Support, mostly night shifts and rotation are ONLY as per project requirementc:5 days working from office per week with two weekly offs based on rosterd:Good people management skills Educational Qualification:Bachelors degreeAdditional Info :Flexibility to work in shifts,weekends and Indian holidays.Location-Bengaluru, Gurugram Only Qualifications Bachelors degree