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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

5 - 10 years

1 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

networking ldap dhcp dns troubleshooting suse css sharepoint jquery linux administration gcp linux html pxe cloud computing c# public cloud aws administration microsoft azure sql server microsoft azure architecture application support sftp aws lbs

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SUSE Linux Administration Good to have skills : Microsoft Azure Architecture, AWS Administration, Google Cloud Compute Services Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system and application support. Conduct regular performance evaluations for team members. Professional & Technical Skills: 6+ years of experience in Linux (This role is for L4 hence strong troubleshooting knowledge is required) 4+ years of experience in any public cloud (Azure or AWS or GCP) (This role is for L4 hence in depth troubleshooting knowledge is required) Must have good understanding in public cloud network topics such as Peering, routing, firewall rules, NSG/NACL, VPC/VNET, LB, etc.. Proactive and reactive performance analysis, monitoring, troubleshooting and resolution of escalated Level 4 issues Very good understanding on varies services like DNS,LDAP,DHCP,Networking,PXE,SFTP,Samba and etc.. Must know scripting Must be comfortable with OnCall Additional Information: The candidate should have a minimum of 5 years of experience in SUSE Linux Administration. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

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Accenture

www.accenture.com

Professional Services

Dublin

600,000+ Employees

36723 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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