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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

Kolkata

Posted:3 days ago| Platform:

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Skills Required

software asset management service delivery software compliance troubleshooting license management vendor management it asset management asset management it procurement servicenow software licensing hardware asset management microsoft licensing itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Software License Management

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, troubleshooting issues, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to provide clarity and support, while leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for junior team members to enhance their understanding of software license management.- Develop and maintain comprehensive documentation of client interactions and resolutions to improve future support efforts. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Software License Management.- Strong understanding of software compliance and regulatory requirements.- Experience with software asset management tools and processes.- Ability to analyze and interpret software usage data to optimize licensing.- Familiarity with troubleshooting techniques for software-related issues.
Additional Information:- The candidate should have minimum 3 years of experience in Software License Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification
15 years full time education

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Accenture

Professional Services

Dublin

600,000+ Employees

22387 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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Application Tech Support Practitioner