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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

ticketing administration vmware cloud backup networking disaster recovery disaster recovery planning knowledge management cloud automation automation tools servicenow postgresql itsm backup and recovery data protection data backup

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :NetWorker Backup Administration

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Press Alt + i to draft with CopiloRequired Skills :Rubrik Cloud Backup and RecoverySummary :Good working knowledge Management of Backup using Rubrik Security Cloud as well as both physical and virtual appliances including CDM & replication & Implement, and manage data backup and recovery solutions, ensuring data protection and availability, Monitor backup systems to ensure successful backups and address any failures or issues promptly., Perform standard and test restores of requested files, folders, databases, and virtual machines,Participate in disaster recovery planning and testing to ensure data can be restored in the event of a disaster. Troubleshoot backup software, hardware, and networking issues, escalating complex issues as needed.Rols & Responsibility

Experience in Configure and Maintain backup operations for Virtual systems such as VMware and Hyper-V.

Experience in managing enterprise workloads including:MSSQL, DB2, PostgreSQL, VMware vSphere.

Good customer handling skills and a quick learner.

Flexible, self-motivated with the ability to work under pressure and need to support and coach junior resources.

Coordination with multiple stakeholders / Third party Vendors for break-fix. Must be able to lead the critical outage calls

Willing to work on 24X7 rotational shifts Professional & Technical Skills

Working knowledge Backup Technologies – Rubrik

ITIL Certification

ITSM Ticketing Tool ServiceNow

Familiarity with VMware, general storage administration, and automation tools.

Strong written and verbal communication skills to interact with both technical and non-technical stakeholders.

5 - 12 years of experience

Team player with a positive, proactive attitude.

Excellent analytical and problem-solving skills.

Ability to thrive in multicultural and cross-functional environments.

Leading training sessions, knowledge sharing activities, and promoting best practice adoption
Qualification 15 years full time education

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Application Tech Support Practitioner