Posted:1 month ago|
Platform:
Work from Office
Full Time
Provide level 1 & level 2 support for application-related issues, ensuring timely resolution and user satisfaction.
Monitor application performance and troubleshoot issues as they arise.
Making sure that customers query and issues resolved with-in SLA.
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
Assist in the deployment of new applications and updates.
Document and track support requests using the companys ticketing system.
Collaborate with development team to identify and resolve issues.
Ready to work in rotational shifts.
Qualification - Graduation
Technical skills :
QGood understanding and knowledge of Linux ( Red hat/Centos).
Understanding of any ticketing system
Good understanding of ITIL process
Basics of MS SQL
Soft skills required :
Good written and spoken English
Proactive and self driven
Taking responsibility and proven record of improvements
Relevant Experience - 0-4 Years
Bonzer Business Solutions Pvt Ltd.
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