Application Support Engineer

Position: Application Support Engineer About MocDoc MocDoc is a revolutionary platform that brings healthcare providers and patients closer through advanced software solutions. Our mission is to digitize healthcare delivery, offering seamless management systems for hospitals, clinics, and labs. With a commitment to innovation, quality, and user satisfaction, MocDoc empowers healthcare professionals to focus on what truly matterspatient care. Responsibilities and Key Deliverables: • Manage a high volume of incoming calls, understanding and addressing customer needs to ensure satisfaction. • Perform weekly reviews of resolved support cases to monitor compliance with processes and standards. • Exhibit strong customer orientation with the ability to adapt and respond to diverse customer needs. • Recognize service quality gaps, address ineffective interactions, and implement strategies for improvement. • Prioritize and execute tasks efficiently to meet tight and competing deadlines. Required Skill Sets: • Flexibility to work in variable shifts as needed. • Fluency in Hindi, along with English and Tamil, for effective communication. • Excellent written and verbal communication skills in English. • Strong interpersonal skills and the ability to collaborate effectively in a team environment.