Posted:1 day ago|
Platform:
Work from Office
Full Time
Provide Tier 2/3 application support for internal and external users
Diagnose and resolve application, integration, and data-related issues
Monitor application health, performance, and availability
Analyze logs, system metrics, and error reports to identify root causes
Escalate and collaborate with development teams for complex issues
Support application deployments, upgrades, and patches
Maintain support documentation, runbooks, and knowledge base articles
Participate in on-call rotations and incident response
Ensure adherence to SLAs and support best practices
Identify opportunities for automation and process improvement
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