Application Support Engineer

Role Overview: As an Application Support Engineer at Opkey, you will play a crucial role in supporting ticket management operations, troubleshooting technical issues, and ensuring smooth day-to-day application performance. This is an excellent opportunity for freshers or early-entry engineers looking to grow in application support, production troubleshooting, and client-facing communication. Key Responsibilities: - Monitor and manage incoming support tickets in the ticketing system. - Assist in investigating and troubleshooting basic technical and production issues. - Collaborate with senior engineers to ensure timely issue resolution as per SLAs. - Professionally communicate with clients, providing updates and clarifications. - Support production operations and escalate issues as necessary. - Collaborate with internal teams (QA, Engineering, Product) for faster issue resolution. - Be willing to work in 24/7 rotational shifts. Qualifications Required: - 06 months of experience (freshers welcome). - Basic understanding of ticket management systems (Jira, Teams, or similar is a plus). - Ability to troubleshoot simple technical issues. - Good communication and client-handling skills. - Ability to work calmly under pressure in a fast-paced environment. - Willingness to work in rotational shifts, including nights. - Strong learning attitude and eagerness to grow in application support. Additional Details about the Company: At Opkey, we empower enterprises to maximize their ERP investments using cutting-edge, agentic AI-powered automation. Our intelligent platform provides continuous assurance across the entire ERP lifecycle from implementation to upgrades to long-term digital transformation. Trusted by 250+ global enterprises, we reduce risk, drive operational efficiency, cut costs, and fast-track innovation, allowing businesses to focus on growing and evolving in a dynamic digital world. This role offers a friendly and collaborative team environment, a great learning opportunity for early-career engineers, hands-on exposure to real-world production and application support, a clear career growth path into advanced support, DevOps, QA, or engineering roles, and competitive compensation and benefits. (Note: Skills required include support tickets, ticket management systems, and application support.),