Application Support Engineer/ Lead

HARMAN

3 - 6 years

11 - 16 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

plm application packaging application support data migration linux cad power bi windows troubleshooting technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide L1, L2 technical support to users for CAD/CAE/PLM tools
( SolidWorks, Creo, AutoCAD, Ansys, Abaqus, Ansa, Cadenas etc).
Manage and optimize license servers using Flexera, Open LM, and vendor-specific license reporting tools.
Perform application packaging and deployment via SCCM, including preparation of software installable (packages).
Generate and analyze license utilization reports , providing actionable insights through Power BI dashboards .
Lead and mentor a support team , assigning priorities for incidents and service requests raised by users.
Execute migration tasks , including design data server migrations and related infrastructure updates.
Collaborate with vendors, IT teams, and engineering departments to resolve complex technical issues.
Maintain documentation for support processes, system configurations, and troubleshooting guides.
Required Skills & Qualifications
Bachelor s degree in Engineering or related field .
Strong hands-on experience with CAD/CAE/PLM tools ( SolidWorks, Creo, , AutoCAD, Ansys, Abaqus, Ansa).
Expertise in license management (Flexera, OpenLM, vendor-specific tools).
Proficiency in SCCM for application packaging and deployment.
Experience in Power BI reporting and dashboard creation.
Solid knowledge of Windows/Linux server environments .
Strong problem-solving and analytical skills with a structured troubleshooting approach.
Excellent team leadership, communication, and stakeholder management skills

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