Application Support Engineer

Application Support Engineer

Roles and Responsibilities

• Provide

  L2 technical support

  to internal and external customers for OTC Derivative products and FX post-trade confirmation processing.
• Apply strong technical skills, business knowledge, investigative techniques, and problem-solving skills to

  identify and resolve issues

  in a timely and high-quality manner.
• Liaise with other team members, Product, Development, and infrastructure teams for 3rd line escalation.
• Provide technical advisory to Product, business, and clients for solution delivery.
• Work directly with clients to understand and resolve issues and liaise with delivery teams for new platform releases.
• Handle escalations, identify, and communicate technical resolutions in English.
• Be flexible regarding hours, including weekends and public holidays.

Skills Required

• University graduate or equivalent with a background in

  computer science

  .
• Ability to read and trace

  Java, C++, and/or scripting languages

  .
• Understanding of

  PAAS

  and implementation with

  OpenShift

  .
• Experience or high motivation to pick up

  cloud implementation on AWS

  .
• Experience in handling

  client issues and expectation management

  .
• Experience in

  Application Support, software development, and deployment (SDLC)

  .
• Good

  Unix skills

  , including scripting experience.
• Experience with

  XML and XSLT

  .
• Experience with

  databases

  including SQL scripting, preferably Oracle.
• Good understanding of

  messaging platforms

  and protocols like FIX and IBM MQ.
• Understanding of

  networking principles

  and basic troubleshooting.
• Experience in encrypted connectivity channels utilizing

  SSL and TLS

  .
• Experience of working in the

  Finance Industry

  .
• Knowledge of

  Financial OTC Derivative and FX products

  .
• Good understanding of

  Application Support processes

  .
• Awareness of Derivatives products and post-trade processing is desirable.
• Knowledge of financial protocols like

  FIX, FPmL, and TOF

  .
• Ability to understand Application architecture and effectively navigate to problem areas.
• Ability to apply analytic methodology, such as trending and distribution, to get insight from application data for troubleshooting.