Application Support Engineer

Application Support Engineer

What You Will Do: Key Responsibilities

• Be responsible for the

  coordination, management, and execution of proactive and reactive maintenance activities

  that require a higher level of support.
• Provide support for

  Change Introduction impact analysis

  , ensuring smooth transitions.
• Able to

  investigate, debug, and reproduce issues

  , provide effective fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Contribute to

  meeting the SLAs and KPIs

  as applicable for our customers, ensuring high service quality.

• Handle calls/bridges for ongoing issues

  and provide timely updates to all stakeholders on progress, analysis, and resolution.
• Be part of our

  shift roster

  to cover operational needs and ensure 24/7 support availability.

What You Will Bring: Required Qualifications

• Degree in

  Software Engineering

  or a similar field.
• Solid

  Linux/Unix handling knowledge

  .
• Proficiency in

  Scripting

  (e.g., Shell, Python, Ansible).
• Experience in

  container technologies

  (e.g., Docker/Kubernetes).
• Able to perform

  standard configurational changes and regular application upgrades

  using SOP/MOP (Standard Operating Procedures/Methods of Procedure).
• Knowing or having a background in

  service operations

  (problem, event, incident management) and

  service transition

  (change and knowledge management).

• Fluent in spoken and written English.

• Exceptional communication skills

  , both written and verbal.

• Excellent active listening skills.

• Flexible and adaptable

  ; able to work effectively in ambiguous situations.
• Strong

  problem-solving and root cause identification skills.

• Must be a

  team player

  and able to work collaboratively with and through others.

Meritorious Skills (Nice-to-Have)

• Knowledge on

  Grafana, Elastic Search

  .

• Oracle database experience

  .
• Demonstrated ability from working in

  Mobile Commerce, online banking, or the IT area of the financial sector.

• ITIL processes knowledge.