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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

7 - 9 years

3 - 7 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

aws iam dynamo db unified communications aws lambda cloud infrastructure python oracle customer service networking javascript sql server sql node.js technical support application support linux troubleshooting mysql shell scripting aws db unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Unified Communication and Collaboration Operations, Cloud Infrastructure

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Desired Responsibilities:

Design, develop, and deploy contact center solutions using AWS Connect.

Customize and configure AWS Connect to meet the specific requirements of various projects.

Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3.

Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows.

Implement security best practices to ensure data protection and compliance.

Troubleshoot and resolve issues related to AWS Connect deployments.

Collaborate with business stakeholders to gather requirements and translate them into technical specifications.

Monitor and optimize the performance of AWS Connect solutions.

Create and maintain documentation for system configurations, processes, and procedures.

Stay updated with the latest AWS services and best practices.Technical Experience:

9+ years of experience in developing solutions with AWS services.

Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting.

Proficiency in programming languages such as Python, JavaScript, or Node.js.

Experience with AWS Lambda, DynamoDB, S3, and other AWS services.

Knowledge of contact center operations and customer service processes.Professional Attribute

Minimum 8 years of hands-on experience on one or more products mentioned above.

Team handling / people management, good communication skills.

Excellent communication skills.

Previous experience working with cross geography teams.

Ready to work in shiftEducation

Bachelor's degree in engineering preferred.Qualifications15 years full time education

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Application Support Engineer