Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : Mainframe DevOps Minimum 7.5 year(s) of experience is required Educational Qualification : University degree in computer science engineering or equivalent Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your expertise in IBM z/OS and Mainframe DevOps will be essential in troubleshooting and resolving complex issues. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and resolve issues within multiple components of the applications. Provide technical support to end-users. Troubleshoot and resolve complex issues. Collaborate with cross-functional teams to ensure effective problem-solving. Contribute to the continuous improvement of application support processes. Stay updated with the latest technologies and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM z/OS, Mainframe DevOps. Strong understanding of software troubleshooting and problem-solving. Experience in analyzing and resolving complex application issues. Knowledge of application support processes and best practices. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Good To Have Skills:Experience with cloud-based application support. Familiarity with ITIL framework and incident management processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in IBM z/OS. This position is based at our Bengaluru office. A University degree in computer science engineering or equivalent is required. Qualifications University degree in computer science engineering or equivalent