Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : VMware Horizon Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationTemplateRoleVMware Horizon AdministrationJob TitleView Horizon Career Level10Entity:IO Shared ServicesKey ResponsibilitiesIn-depth knowledge on all Horizon Infrastructure server components like the connection, composer, security/ UAG, App volume manager, DEM, JMP. Cloud POD Architecture.Managing and provisioning virtual desktops like instant clones, instant clones, full clonesCreating desktop pools both dedicated and floating and configuring policies for the VDIs, hands-on experience in troubleshooting issues related to Windows 10/ Windows 11.In-depth knowledge on packaging applications using the app volume manager and Thin-App console.Work as a team player and collaboratively work with multiple teams.Upgrading the Horizon infra to the next best version. Client handling communication, managing team, providing KT both technical and Process related to the new joiners.Managing Citrix Xen-App and Xen-Desktop management.Understanding and hands-on experience of configuring Citrix policies.Basic knowledge of Azure Cloud administration and good to know Azure AVD functionality.Experience on working in incidents, service requests and changes.Experience in creating SOPs and Runbooks Identify RCA for re-occurring issues.Document RCA for P1 and Major incidents, provide technical expertise as per best practices and should come up with automation solutions as per client need. Technical Experience.1.Minimum of 5 years of experience in managing Horizon sites and strong VDI administration skills 2. Hands-on in managing VDI farm, packaging applications and troubleshooting performance-based issues 3. Providing effective inputs to enhance user experience and configuring optimization policies for the environment 4. Deep knowledge on GPOs specific to the Horizon infrastructure, DEM/ View Persona policies and managing the Composer server database, back up of the view components 5. Hands-on experience in working on the View Horizon Console, DEM, and App volume manager console 6. Certificate management and good understanding on VMware vSphere concepts like Snapshot management, HA, DRS, resource pools, template and clone management.7 Should be able to understand architectural set up of an environment and the flow of the user session to connect to the VDI and also RDSH sessions and applications.8. Good to have PowerShell scripting skills. Professional Attributes.1.Should be able to work in 24/7 Rota 2. Should have a minimum experience of 36 months 3. Should have good communication skills 4. Should be ready to acquire new skills 5. Should be flexible during OOH. Educational QualificationGraduate Qualification 15 years full time education