Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective troubleshooting and resolution of application issues.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to enhance application performance.- Conduct regular audits to identify areas for improvement. Professional & Technical Skills:- Must To Have Skills:Proficiency in Electronic Medical Records (EMR).- Strong understanding of software troubleshooting and debugging techniques.- Experience in analyzing and resolving complex application issues.- Knowledge of database management systems and SQL queries.- Familiarity with ITIL processes and incident management.- Good To Have Skills:Experience with healthcare industry applications.- Experience with cloud platforms such as AWS or Azure.- Knowledge of scripting languages like Python or PowerShell.- Omnicell Omnicenter Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). - Expertise in Pharmacy Workflow and Clinical Knowledge -Oversee the configuration, maintenance, and troubleshooting of Pharmacy Systems and middleware applications (DI). - Ensure that the Rx systems is properly integrated with other systems such as Electronic Health Records (EHR), billing, and inventory management software. - Collaborate with Rx staff and management to ensure the Rx apps meets operational requirements and regulatory standards. - Manage all Rx apps upgrades, patches, and any necessary customizations.- Knowledge of HL7 messages and TCP/IP.- Database:Oracle/MS. SQL- Software installation, Administration, Configuration.- Instruments config and troubleshooting- Server Administration & Vulnerabilities Remediation - Manage efforts to integrate third-party applications with the Rx apps to streamline Rx workflows and enhance operational efficiency. - Troubleshoot and resolve any integration issues between the Rx app and third-party systems (e.g., middleware, reporting tools, instruments, etc.). - Assist in the development and maintenance of interfaces between the Rx apps and other 3rd Party Vendor applications.- Ready to support during US Business Hours - Provide technical support for Rx staff and other system users, ensuring quick resolution of issues related to Rx third-party applications.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education