Application Support Engineer

Roles & Responsibilities:

• Independence & Expertise:

  Expected to perform independently and become a Subject Matter Expert (SME).

• Team Collaboration:

  Actively participate and contribute in team discussions, offering insights and solutions.

• Problem-Solving:

  Provide solutions to work-related challenges, contributing to problem resolution.

• Issue Identification & Resolution:

  Proactively identify and resolve software-related issues to maintain smooth operations.

• Cross-Functional Collaboration:

  Work with cross-functional teams to tackle system challenges and improve performance.

• System Improvement:

  Develop and implement software solutions to enhance overall system performance.

• System Audits:

  Conduct regular system audits to ensure data integrity and security across platforms.

• Technical Support:

  Provide technical support and guidance to end-users, ensuring effective use of the software.

Professional & Technical Skills:

• Must-Have Skills:

• Proficiency in EPIC Systems:

  In-depth understanding and hands-on experience with EPIC Systems (Healthcare IT).

• Software Troubleshooting:

  Strong expertise in troubleshooting software issues using proven methodologies.

• System Monitoring & Performance Optimization:

  Experience in monitoring system health and optimizing performance.

• Database Management & SQL:

  Strong knowledge of database management and ability to write SQL queries for data handling.

• Software Deployment & Configuration:

  Hands-on experience with deploying and configuring software solutions in various environments.