Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SD-WAN Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Provide support to end-users and ensure the smooth operation of applications. Identify and solve issues within multiple components of critical business systems. Contribute to the improvement of application performance and stability. Stay updated with the latest technologies and industry trends. Assist in the documentation of support processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in SD-WAN Operations. Strong understanding of network protocols and technologies. Experience in troubleshooting and resolving network issues. Knowledge of ITIL processes and incident management. Good To Have Skills:Experience with network monitoring tools. Familiarity with cloud computing platforms. Understanding of cybersecurity principles. Knowledge of scripting languages such as Python. Additional Information: The candidate should have a minimum of 3 years of experience in SD-WAN Operations. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education