Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft PeopleTools Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Minimum 15 Years of Full-Time Education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance knowledge sharing within the team.- Engage in training and mentoring junior team members to foster their professional development. Professional & Technical Skills: - Must To Have Skills: Proficiency in PeopleSoft PeopleTools.- Strong understanding of application support methodologies and best practices.- Experience with troubleshooting and resolving software issues in a timely manner.- Familiarity with database management and SQL for data retrieval and manipulation.- Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Additional Information:- The candidate should have minimum 2 years of experience in PeopleSoft PeopleTools.- This position is based at our Gurugram office.- A Minimum 15 Years of Full-Time Education is required. Qualification Minimum 15 Years of Full-Time Education