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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

compliance project management pharmaceutical sap business systems pharmaceutical manufacturing manufacturing it manufacturing engineering sql monitoring tools qa scripting r servicenow manufacturing system monitoring mes wms

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Manufacturing Engineering MES

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Project Role Description :As a Serialization/Track & Trace Support Engineer, you will play a key role in supporting the serialization applications used in our client''s manufacturing operations. Must have skills:Hands-on experience with one or more serialization platforms such as TraceLink, Codesoft, Optel, Wipotec OCS, Advanco, or EdgeTrac.Minimum Experience Required:3–4 years of relevant experience in serialization or application support roles.SummaryThe Serialization Application Support Engineer plays a critical role in supporting and maintaining Track & Trace (T&T) and serialization applications within global pharmaceutical manufacturing environments. The role is responsible for ensuring smooth production operations, application stability, compliance readiness, and collaboration with cross-functional teams. The candidate must demonstrate strong learning ability, a solution-oriented mindset, and capability to work effectively in an international and intercultural environment.
Roles & Responsibilities:

Expected to perform independently and grow into an SME for serialization applications.

Actively participate and contribute to global and cross-functional team discussions.

Proactively identify and resolve technical issues in serialization and T&T applications.

Troubleshoot application workflow errors, EPCIS data issues, and integration failures.

Support batch execution, rework processes, deployments.

Document troubleshooting steps, RCA, system changes, and solutions for future reference.

Collaborate with IT, QA, manufacturing, and vendor teams to resolve system issues.Professional & Technical
Skills:

Hands-on experience in serialization platforms such as Optel, Wipotec OCS, Advanco, EdgeTrac, or Tracelink.

Strong understanding of serialization processes, EPCIS workflows, and global T&T regulations (DSCSA, EU FMD, etc.).

Experience in troubleshooting application issues and performing detailed RCA.

Knowledge of AMS tools such as ServiceNow and system monitoring practices.

Ability to communicate complex technical issues clearly to global stakeholders.Good to Have
Skills:

- Exposure to SAP ATTP, MES, or WMS system integrations.

Understanding of DSCSA, EU FMD, and other global Track-and-Trace regulations.

Basic knowledge of SQL, scripting, or system monitoring tools.

Familiarity with various serialization systems such as Tracelink, Optel, EdgeTrac.

Experience working in pharmaceutical or manufacturing IT environments.

Strong teamwork, stakeholder engagement, and project management skills.
Additional Information:

Shift flexibility may be required depending on production schedules.

The role has the potential for onshore or near-onshore opportunities.
Qualification 15 years full time education

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Application Support Engineer