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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

architecture sap performance tuning business systems administration l2 tool cloud database management database java operations system architecture sap basis troubleshooting sap abap performance analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :SAP Basis Administration

Good to have skills :SAP HANA DB Administration, ASE Administration, Non-NetWeaver Application like BOBJ, BODS etc
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer and technical resource, you have to do the analysis of the ticket, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Roles & Responsibilities:1.Data Analysis of Customer Incidents and Outages:

Analyze long-running incidents to identify root causes of delays

perform trend analysis, and

recommend process improvements.2.Monthly End-to-End MPT Breach Analysis (GCID, Hyperscaler, CDCO) for Customer Incidents:

Identify Customer Incidents breaching MPT.

Analyze root causes and propose improvement plans based on trends.3.Generate reports detailing the number of incidents handled by ECS vs. Hyperscaler, including time spent by Hyperscaler.4.Customer Incident Ticket Audits:

Conduct monthly sample audits of P1, P2, and P3 incidents to identify patterns in:

Routing inefficiencies (e.g., excessive back-and-forth communication)

Process knowledge gaps

Quality of customer updates5.Provide L2 level support in HANA Enterprise Cloud Technical Operations - BASIS Alert/Incident Management6.SAP BASIS administration, SAP ABAP/JAVA/BOBJ troubleshooting including startup issues, performance analysis and exposure to DB concepts Sybase and HANAProfessional & Technical
Skills:

Must To Have
Skills:

Proficiency in SAP Basis Administration.

Strong understanding of system architecture and integration.

Experience in troubleshooting and resolving technical issues.

Familiarity with database management and performance tuning.

SAP ABAP and Java administration

Knowledge of Basis system architecture on every component

SAP performance analysis, troubleshooting the SLD Issues, knowledge on SAP parameters

Backgroud job analysis, system health Check, license and certificate issues

Config tool, JSMON, Telnet Tools, analyzing memory dumps

Troubleshooting system issuesGood to Have
Skills:

1.SAP HANA, ASE Administration2.Non-NetWeaver Application like BOBJ, BODS etc
Additional Information:

The candidate should have minimum 5 years of experience in SAP Basis Administration.

This position is based at our Bengaluru office.

The resource must be flexible to work in 24 / 7 shifts.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Support Engineer