Posted:20 hours ago|
Platform:
Work from Office
Full Time
- Provide Post Sales customer support of CTCL and Algo Trading Platform to clients
- Resolve day to day queries of clients' via phone, email and on-line chat
- Explain the Risk management rules available in the Platform and how it impacts trading of the Users
- Troubleshooting, capturing logs and interacting with Development Team for defect resolution - Provide information to clients about our various products through online demo & webinars
- Understanding requirements of new clients and additional features
- Testing new software release & giving inputs prior to deployment in Production environment
- Maintaining excellent relations with Customers and create a trusting relationship
- Be able to manage team
- Reasonable knowledge of F&O Trading
- Candidates with experience on Dealing desk and Live Trading terminal will be preferred
- Bachelors or masters degree with a concentration in Financial industry preferred
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