Application Support Associate- RPA

Role

Function

Description:

Responsibilities

• Continuously monitor deployed bots to ensure they perform tasks as expected utilizing monitoring tools and dashboards for real time surveillance
• Quickly respond and resolve bot failures/errors which may include debugging bot scripts adjusting bot configurations or coordinating with business user, IT departments for infrastructure related issues
• Work on all bot related enhancement change requests by performing impact analysis, estimate efforts, create complexity plan and performing end to end development of their closure keeping Bot Specification Document up to date
• Ensure bots remain compatible with updates in the RPA tool itself or integrated systems by applying necessary patches or upgrades
• Collate and analyses bot performance metrics ensuring agreed OLAs SLAs are met publish periodic reports and recommend improvements This might involve optimizing bot code suggesting infrastructure upgrades or even retraining bots
• Collaborate closely with RPA developers’ business analysts and IT teams to ensure the bot environment is always in sync with organizational needs and updates
• Create and maintain comprehensive documentation for the Known Error Database KEDB Handover, Takeover etc
• Follows documented software development standards and approaches
• Follows the defined visual style of the application
• Develop solutions based upon a defined specification and test plan
• Must have hands on development experience using c#.net, Selenium, Jscript and RPA solutions.
• Must have experience in Application support Ticketing system like Selenium, ServiceNow, etc.
• Continuously trains, adheres, and learns from peers within the organization

Desired Skills and Experience

• 6+ years of overall IT experience with programming experience in dot Net C Sharp, Selenium, RPA platforms like Blue Prism, Uipath, Automation Anywhere etc
• Must have the aptitude to learn new technical tools required for the production support role
• Must have strong knowledge on Robotic Enterprise Framework
• Strong knowledge on fixing the bugs in c#.net Robots and support activities
• Prior knowledge on C#.net, OOP principles, Design patterns, Exception handling, Selenium, Jscript , jQuery etc.
• Good understanding of various design and architectural patterns, familiarity with Windows UI Graphical Framework & Automation
• Added advantage with the experience with scripting languages Python Perl PowerShell Bash VBS etc
• Experience with HTML CSS and JavaScript is preferred
• Excellent communication skills both verbal and written and comfortable presenting materials across multiple levels of the organization
• Must have strong technical knowledge and analytical skills.
• Experience with Git and source tree
• Experience with UI automated development and frameworks like Selenium WebDriver, tesseract, etc.
• Experience in API testing (Rest Assured, Postman)
• Experience in developing UI automation solutions
• Experience in Production support and have good understanding of CR and ITIL process.
• Ability to work in a team
• Must be good in English communication.

General skills Requirement:

Role: Automation Production Support engineer

Industry Type: IT Services & Consulting

Department: Robotics Process Automation Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Support and Development