Application Specialist

Job Description

The Opportunity: The incumbent will be responsible The perform advanced repairs, preventative maintenance and installation for equipment and devices offered by Avantor. Diagnoses and troubleshoots complex systems. Provides technical support and training to customers on operational or maintenance aspects of equipment. Serve as customer contact on technical and service-related problems. Mentor less-experienced peers and assist supervisors, but does not formally supervise others. What were looking for: Education: M.Sc (Microbiology/ Biochemistry/ Biotechnology/ Biomedical) Experience: Minimum 5 years experience in Technical Services. Experience of people management desirable but not essential. How you will thrive and create an impact: Performs normal day to day duties as a Service Engineer Leads, motivates and mentors technical service personnel and implements and supports career development programs regarding same Leads, motivates and mentors Service Engineers and implements and supports career development programs regarding same. Promotes the Equipment and Instrument Service Department and consistently seek out additional revenue streams and opportunities for growth Forges strong relationships with customers through regular site visits/meetings associated with direct reports in order to understand customer needs and to further develop the associates. Supervises and ensure all faults are resolved promptly and that preventative maintenance is delivered to customer. Provides second level of technical support and advice to on site Engineers in order to resolve faults in a timely and efficient manner Functions as a technical resource to team members to ensure the customers quality requirements and schedules are met Develops and executes plans to improve processes and operations for better services. Liaises with Region North colleagues and customers/vendors on technical information Responsible for approving annual leave requests and/or leaves of absence and ensuring all associates use Workday to record same Ensures timely completion of PMP goals for all team members Manages training requirements for all associates in team and schedules internal and external training where and when required Designated point of contact for all associates for escalation of issues if and when they arise Actively leads and promotes the Avantor ICARE Values In conjunction with Service Director, sets, agrees and takes ownership of goals as per PMP process Performs other duties as assigned. Skills, Knowledge & Competencies Diploma/ Degree in Mechanical/ Engineering or related discipline Minimum 5 years experience in Technical Services Experience of people management desirable but not essential Full clean driving license Excellent customer facing skills Keeps up to date with all technical developments within area of expertise. Strong leadership ability Ability to cultivate teamwork and collaborate across internal functions. Ability to influence the actions of others and to work in a fast paced field based environment. Ability to work in a matrix structure Excellent interpersonal and communication skills Keen negotiation skills IT Literate Workday and MS Office applications Excellent time management skills Can comfortably deliver a presentation.