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Job Title: Application Specialist Experience: 4 - 6 Years Location: Mauritius Contract Duration: Long Term Work Time: Mauritius Time Job Description The Application Specialist will ensure the smooth operation and functionality of banking applications, focusing primarily on treasury management and compliance systems. This role involves providing technical support to end-users, diagnosing and resolving issues, and working closely with development teams to improve application performance. Candidates must have strong technical acumen, problem-solving capabilities, and effective communication skills for both technical and non-technical audiences. Key Responsibilities: Application Support: Provide technical support and assistance to end-users, including troubleshooting application issues, answering user inquiries, and resolving problems in a timely manner. Issue Resolution: Analyse and diagnose software application issues reported by end-users, utilizing diagnostic tools, log analysis, and problem-solving techniques to identify the root cause and implement appropriate solutions. Incident Management: Manage and prioritize incidents according to severity, ensuring timely resolution or escalation to the appropriate teams or vendors, while adhering to service level agreements (SLAs). Documentation: Maintain comprehensive documentation of support processes, troubleshooting steps, and known issues, enabling efficient issue resolution and knowledge sharing among the team. Application Monitoring: Monitor the performance and availability of applications, utilizing monitoring tools to proactively identify potential issues and address them before they impact end-users. Collaboration: Collaborate closely with cross-functional teams, including software developers, system administrators, and database administrators, to resolve complex issues, perform application upgrades, and implement enhancements. Training and User Support: Conduct training sessions and create user documentation to educate end-users on application functionality, best practices, and self-help troubleshooting techniques. Change Management: Assist in the planning and execution of software releases and updates, ensuring minimal disruption to end-users and maintaining system stability. Continuous Improvement: Identify opportunities for process improvements, automation, or efficiency enhancements within the application support function, and contribute to their implementation. Customer Service: Provide exceptional customer service by maintaining a positive and professional attitude, effectively communicating with end-users, and ensuring their satisfaction with the support provided. Requirements: Minimum B.Sc. in Information and Communications Technologies, Computer Science, or equivalent. Proficiency in working with databases including knowledge of SQL (Structured Query Language), understanding database design and normalization, and experience with database management systems, such as Oracle, MySQL, or Microsoft SQL Server. Experience in the banking/financial industry will be an advantage. Show more Show less
