Application Operations Engineer

Key Responsibilities Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken. Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+. Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests. Investigate alerts and events detected from the monitoring systems that indicate a change in component health. Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times. Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team. Attend and complete all mandatory training courses. Engage and own the transition of new services into Service Operations. Participate in the out of hours on call support rota.

Skills, Knowledge and Expertise

3-5 Yrs Exp
Microsoft Active Directory configuration and support. Microsoft Azure and AWS cloud hosting platform administration. Advanced Microsoft SQL server experience. Windows Server and desktop management and configuration. Microsoft IIS web services administration and configuration. Management of data and SQL backup solutions. Scripting and automation capabilities. Knowledge of Azure analytics and KQL Knowledge of School Management Information Systems an advantage.