Application Engineer II

Role : Application Engineer II

Location: Pune, India

Work Model- WFO (5 days)

Experience: 3 - 5 years

Budget - Up to 7 LPA Max

Domain Experience- Payment

Primary Skills: J2EE, Spring boot, Microservices

Secondary Skills: J2EE Html template, SQL ,UNIX / Linux, Kubernetes, Testing Techniques, Docker, ISO8583

Job Role: As a Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported

The role expects candidates to

• Review and improve the application availability to customers and reduce downtime.

• Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients

• Work on change requests/small enhancement, testing, support SIT, UAT phase.

• Ensure release implementation and postproduction support

• In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancement

• Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework.

• Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.

• Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance.

• Create documentation of processes and change/create SOP.

Roles and responsibilities details

Participate in the handling of incidents with the aim of their resolution

• Participate in supporting the RUN L2/L3 team and resolving production-related incidents/problems.

• Debug and troubleshoot Java/PL-SQL & C-based applications and resolve technical issues.

• Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented based on the reported incident

• Participate in implementing the necessary developments to resolve the incident

• Assist in developing small enhancements and features for existing applications.

• Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Production

Participate in respecting commitments/SLA's

• Participate in meeting commitments in terms of deadlines and quality of work provided

• Analyze user-reported issues and identify the root cause effectively.

• Participate in compliance with standards specific to your activity

• Participate in improving your team's indicators to improve the quality and image of the company

• Participate in compliance with the development standards chosen by HPS as part of its activity

• Participate in defining areas of development for procedures specific to maintenance

Participate in RUN team support

• Participate in assisting RUN teams in deploying into production

• Participate in the validation of deliverables / RUN/PROJECT team procedures during the Rollout.

• Participate in assisting the RUN team with requests for information/technical business consultation.

• Maintain technical documentation and provide guidance to users.

• Participate in the on-call program according to schedule

• Ensure intervention in the event of an incident occurring outside working hours