Application Engineer

Agilent Technologies

8 - 13 years

30 - 35 Lacs

pune

Posted:2 months ago| Platform:

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Skills Required

business process content management automation windows os networking instrumentation customer support life sciences virtualization sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role will include:

You will be handling second- level support, mainly focusing on the INDIA area customers, fielding and working to resolve customer- submitted Support tickets related to Agilents enterprise software.
Remotely assisting Agilent front- line services teams working with customers on installs, solving technical issues with informatics software including database, networking, and chromatography questions as needed.
Actively represent the Support team during Presto critical issues for heightened situations. This involves working with Agilent internal teams (Marketing, Sales, R&D) to deliver the best solution to the customer.
Collaborate with our customers IT departments on standard processes, supported configurations virtualization technologies, etc.
Chip in to growing the Support teams overall shared knowledge base based on situations and findings during customer support tickets.

This position is remote and support hours will be afternoon shift - 1:30 PM to 9:30 PM IST.

Job Qualifications

Bachelor s or Master s Degree or University Degree or equivalent.
Post- graduate and/or certification/ license may be required.
8+ years relevant work experience; including specific experience of 4+ years working in/around supervised laboratory environments (GMP, FDA 21, CFR Part 11)
Strong solid grasp of Agilent Software portfolio (OpenLab CDS and ECM)
Mass hunter and MS tech knowledge will be appreciated.
Requires in- depth knowledge and experience in job and ability to work independently with problem- solving skills.
Self- management and sound decision- making skills are vital to the role and must be able to work well under pressure.
Must have excellent verbal and written communication skills , customer skills / soft skills and communicate successfully via WebEx/Teams
Knowledge of Windows OS, SQL and Networking.
Knowledge/experience with Citrix, Terminal Services, VM, Hyper V
Experience with cloud deployments such as AWS and Azure is highly desired

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