Application Consultant

Job Description

An Application Consultant is an Ambassador for Roche Diagnostics and is a critical individual contributor for defining the customer experience with our IVD solutions for the lifetime of the contract and beyond. Application Consultants are the face of customer delight and sustainable continuous business at Key Customer site managing higher efficiency and advanced systems. This position will report to Regional Manager The core responsibilities are : 1. Professional Customer User Training using the defined scope document for each analyser delivering customer delight and also help deliver advance training with Regional Expert (LvL1) Regional Application and Support Specialist. 2. Understand Resolve Customer Queries in a timely manner with proactive escalation 3. Ensuring regular product knowledge updates and educations of lab technicians 4. Coordinate and Conduct CME in Statical QC, Professional Lab Management 5. Participating in Professional Pre Sales Discussion and Demos Who You Are bachelors/Masters degree in Medical Technology, Biotechnology, Biochemistry, Microbiology or Lab medicine or equivalent work experience. Proven track record in IVD or Life Science industry handling analysers reagents and/or other such systems will be useful Minimum 5 to 7 years working in a Professional Clinical Lab in a hospital or Reference lab at a supervisory level will be useful. Good communication skills with ability to explain technical, analytical concepts in an accurate manner that foster customer relationships is a key skill to demonstrate. Focus and ability to improve customer happiness is an advantage. Good understanding of Statistical QC and Lab Management concepts (CLIA) Accreditation is an advantage Can work in a cross -functional team with good coordination with Sales and other technical teams is essential