Application Analyst

Role & responsibilities

Incident Management

• Study the issues reported by Business as well as self-checklist and evaluation.
• Classify as system issue / clarification by understanding/discussion with Business based evaluation of application
• Resolve issues by coordination with vendor.
• Confirm issue resolution & close through SIT, UAT and Production Movement.

Problem Management

• Identifying reoccurring issues by regular monitoring and analyzing.
• Primary analysis and communicate the problem to vendor and seek permanent resolution. Confirm issue resolution & close through SIT, UAT and Production Movement.

Functionality/Change Management requirement

• Study the requirement raised by Business
• Understand the impact on Applications and co-ordinate with Vendor to finalize.
• Share BRD to Vendor and ask for Understanding Document (UD).
• Discussion and negotiate effort with Vendor and finalize delivery date.
• Complete SIT, UAT and Production Movement.

Preferred candidate profile

• Skills and Competencies:
• Knowledge of IT systems, LOS, LMS ore relevant systems.
• Experience of working on Oracle, SQL, or other databases.
• Problem solving and root cause identification
• Knowledge of applications, operations, service, and support
• Exposure to cloud computing