Appian Support Engineer

Appian Support Engineer

Key Responsibilities :

• Provide

  L2/L3 support

  for Appian BPM applications, including

  incident resolution

  ,

  root cause analysis

  , and

  performance tuning

  .
• Monitor

  application health

  , identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.
• Collaborate with development and DevOps teams to

  deploy patches, upgrades, and new releases

  .
• Manage and maintain multiple

  Appian environments

  (Development, Testing, UAT, Production), including

  version upgrades

  and

  hotfix installations

  .
• Create and maintain detailed

  support documentation

  ,

  runbooks

  , and

  knowledge base articles

  to aid in efficient issue resolution.
• Work closely with

  Appian Global Support

  and vendors for platform-level troubleshooting and enhancements.
• Participate in

  on-call rotations

  and ensure timely resolution of

  critical incidents

  .
• Ensure adherence to

  SLAs

  ,

  security compliance

  , and

  change management processes

  .
• Provide technical guidance to internal teams on Appian

  architecture

  ,

  deployment processes

  , and

  best practices

  .

Required Skills & Qualifications :

• 3+ years

  of hands-on experience supporting or developing applications on the

  Appian BPM platform

  .
• Strong understanding of

  Appian architecture, components

  , and

  deployment pipelines

  .
• Experience with

  Appian 21.x or later

  versions.
• Proficiency in troubleshooting

  SAIL interfaces

  ,

  process models

  , and

  Appian integrations

  .
• Experience with

  Appian DevOps tools

  such as

  Jenkins

  ,

  Git

  , or

  Automated Deployment Manager (ADM)

  .
• Working knowledge of

  SQL

  ,

  REST APIs

  , and

  web services integration

  .
• Exposure to

  monitoring tools

  like

  Splunk

  ,

  AppDynamics

  , or

  Dynatrace

  .
• Strong

  communication

  ,

  analytical

  , and

  problem-solving

  abilities.

Desired Skills :

• Appian Certified Associate Developer

  or higher certification.
• Experience working in

  Agile/Scrum

  environments.
• Exposure to

  cloud platforms

  such as

  AWS

  or

  Azure

  , and

  containerization

  technologies like

  Docker

  or

  Kubernetes

  .
• Familiarity with

  ITIL practices

  and

  ticketing tools

  (e.g.,

  ServiceNow

  ,

  JIRA

  ).