App Support Engineer - L1

Job Description

Work Location: Andheri (W); Near Azad Nagar Metro Station. Job Description: Production / Application Support (3-5 Yrs) L1). Required Skills: Understanding of enterprise application architecture and java based web applications. Linux/Unix operating system preferably Solaris - ANY Application server JBoss, Glassfish, Weblogic preferably IBM Websphere - ANY. Shell scripting, Networking TCP/IP, HTTP, HTTPS/SSL. Job Description / Responsibilities. Liaise with application / infrastructure owners to establish the specific monitoring requirements for each application / component of the overall environment. Responsible for managing 24x7 desk/ scheduling/ etc Define TATs for identified issues Create a log for all incidents (classified as severity and rectification steps undertaken) Candidate must be: Excellent communication skills, ability to handle clients in a mature and highly responsive manner. Familiarity with technology/ web based applications/ process mapping skills/ business requirements definition. Ability to manage a team of resources; interact with multiple teams and effective delivery of the final requirement. Familiarity with systems; and ability to understand/ use internet based platforms. Strong people & Technical project management skills are must. Candidate preference for: Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Electronic Bill Presentment & Payment (EBPP), Credit Card Processing, Banking & Finance. Familiarity of processes relating to payments/ collections.