APJ Field Operations ManagerNew

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking an experienced Sales Ops professional to lead the Sales Operations and Strategy for the APJ region of Glean. This role requires working as the operational and strategic advisor to the APJ Sales Leader - to help build out the sales growth strategies, identify the right geographies and segments to invest in, oversee the database of records to ensure a comprehensive view of the market, and support on key operational functions such as forecasting, deal reviews, and other operational needs. You are someone with prior sales ops experience - can apply both market context and take a data-driven approach to building out the right growth strategies for this region. You are a self-starter, can take full ownership, lead cross-functional initiatives, and are someone who finds joy in building structure from an ambiguous environment.

You will

• Be a strategic partner and consultant to the APJ Sales leader and sales management - help build revenue growth strategies, be engaged in the deal review and forecast process, and a part of sales team meetings
• Project manage various initiatives, work closely with cross-functional teams to support the overall growth and planning for the APJ region
• Deep dive into and build analytical models such as territory modeling or other growth strategy models
• Partner closely with the finance team on order management and quote-to-close processes
• Oversee and project manage analysts on the centralized sales ops team for related APJ projects; the role will start as a senior level individual contributor but will provide a steep pathway to people management
• Identify business gaps, opportunities, and take the lead on driving operational initiatives
• Engage with systems, business intelligence, marketing and other cross-functional teams to prioritize business requirements and rollout major business impacting initiatives
• Drive continuous process improvements and automations that can bring scale to how we operate
• Report and analyze key business performance metrics, to be utilized for ad-hoc requests, quarterly business reviews
• Work on strategic projects, pilots, and cross-functional engagements that evolve our go-to-market plan; provide in-depth data-driven recommendations to operations, finance, and sales leadership
• Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team

About you

• 5-8 years of work experience, preferably in a relevant role, such as Revenue Operations, Business Operations, or Management Consulting with significant leadership in sales teams and SaaS go-to-market models; experience in high-growth AI or technology companies is highly preferred
• Deep expertise in sales support roles, business metrics, and best practices for driving growth, with advanced skills in pipeline management, forecasting, and territory planning.
• Proven ability to build and lead cross-functional relationships with sales, finance, and executive stakeholders, ensuring strategic alignment and effective collaboration
• Project management experience with the ability to oversee timelines across a multitude of inter-related activities, hold teams accountable, and report progress to leadership
• People management experience is not required, but a nice-to-have. Looking for someone who can coach, inspire, and build up analysts and drive a collaborative and growth based culture > we value who you are as a person
• Strong analytical skills to look at large datasets, visualize and present data in meaningful ways; Experience with SQL and data visualization tools (Sigma or related) is a nice-to-have
• Willingness to learn and pick up new skills, and ability to receive constructive feedback
• Strong presentation and communication skills; experience building strong relationships with sales management and cross-functional team members
• Ability to navigate through and communicate complex and sometimes ambiguous situations effectively - verbally, in writing, and presentations
• Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment

Location:

• This role is hybrid - 3 days a week in our Bangalore office

#LI-HYBRID