Work from Office
Full Time
: Understand customer needs, offer customized solutions, and train them on relevant product features.Provide excellent customer service and effective communication, translating technical information into clear language.Act as a techno-functional consultant, offering recommendations on accounts receivable processes.Collaborate with internal teams to ensure seamless campaign execution, achieve client goals, troubleshoot technical issues, and share knowledge.Define and track success metrics (KPIs) in collaboration with customers and ensure goals are met.Handle escalations by identifying issues, assessing business impact, and offering satisfactory resolutions.Generate performance reports with clear insights and analyze campaign data to provide actionable recommendations to clients.Stay informed about industry best practices, emerging ad technologies, and the evolving retail media landscape.
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