Analyst Programmer - Site Reliability Engineer

Level Application Support - 2

About your team

The Technology function within the COO department provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

Investment Management Global Production Services provides technology support services for Fidelity Internationals investment management divisions. We support traders, fund managers, research analysts and investment operations staff in all international locations, including Canada, London, Hong Kong and Tokyo.

About your role

We are seeking a talented Site Reliability Engineer (SRE) to join our Technology team supporting critical applications within the ISS Production Services. This role blends traditional software engineering practices with reliability-focused operations, aiming to enhance the scalability, availability, and performance of client- and market-facing applications.

The SRE will work directly with application development, architecture, DevOps, and business teams to ensure systems are designed and maintained with reliability and performance in mind, while meeting the demanding requirements of financial services operations.

Key Responsibilities

1. Reliability & Performance Engineering

• Partner with development teams to define SLOs, SLIs, and error budgets that align with business needs.
• Influence the design and architecture of systems to ensure high availability, resilience, and scalability across trading, portfolio management, compliance, and research platforms.
• Proactively identify bottlenecks and implement performance improvements for latency-sensitive applications.

2. Application Support & Incident Management

• Serve as an escalation point for production issues affecting business-critical client reporting applications.
• Perform real-time troubleshooting and root cause analysis during incidents, followed by detailed postmortems and action items.
• Collaborate with product and operations teams to prioritize and remediate reliability risks.

3. Observability & Automation

• Implement and evolve observability stacks (metrics, logging, tracing) to provide actionable insights into application health and user experience.
• Automate manual processes for deployment, monitoring, and incident remediation using scripting and configuration management tools (e.g., Ansible, Terraform, Python).

4. Business Context & Domain Alignment

• Apply understanding of trading workflows, portfolio analytics, risk management, and regulatory reporting to prioritize engineering efforts.
• Translate domain-specific requirements into technical reliability strategies for applications handling large volumes of financial data.

Experience and Qualifications Required

We are seeking a motivated and skilled SRE with 3-4 years of experience to join our team. The ideal candidate should have hands-on experience automation, monitoring, and good knowledge of Containerization concepts.

• Strong programming/scripting background (e.g., Python, Go, Shell) with a focus on automation and tooling.
• Deep understanding of distributed systems and modern application architectures (microservices, containers, service mesh).
• Experience supporting mission-critical applications in a highly regulated financial services environment.
• Familiarity with event-driven systems, message queues (e.g., Kafka), databases (Oracle), and cloud-native platforms.
• Knowledge of financial services processes such as trade lifecycle, NAV calculations, order management, and market data integration is highly desirable.

Essential Skills:

• 2+ years of hands-on experience with cloud platforms (e.g., AWS, GCP, Azure) and infrastructure as code practices.
• Knowledge of ITIL practices, support experience
• Good knowledge in Oracle database concepts, SQL statements (DML/DDL), stored procedures & Functions
• Strong collaboration and communication skills, with an ability to influence development teams and business stakeholders.
• Experience in python and Shell Scripting
• Understanding container orchestration principles (Kubernetes), and infrastructure-as-code tools
• Exepience in using monitoring tools like ELK, New Relic
• Experience of GitHub/Bitbucket as source control tool and build tools like Jenkins, UrbanDeploy
• Proven ability to work well under pressure and in a team environment
• Self-motivated, flexible, responsible, and a penchant for quality
• Ability to work closely with cross-functional teams.
• Ability to prioritise own activities, work under hard deadlines.

Desirable Skills

• Knowledge of Charles River overnight batch process or other overnight OMS batch support would be desirable
• Experience and well versed with batch scheduling tools Control-M, Autosys etc.
• Experience of FIX protocol and ability to understand FIX messages for electronic trading.
• Experience in configuring and administering order management systems; Charles River IMS v20R3 preferred.
• Knowledge of trading investment management process, financial instruments and how they are traded.
• Experience in automating real time application monitoring (ideally using ITRS Geneos).
• Experience in the production failover and disaster recovery.
• Excellent written and oral communications skills, including interaction with business users and senior technology stakeholders.
• Customer focused strong service ethic.
• Good analytical, problem-solving and documentation skills.
• Calm approach under pressure