Analyst - International Voice

You will be a part of the card Fraud team responsible for reviewing and assessing transactions that seem suspicious or inconsistent with the customer's usual spending patterns. Your role will include handling customer interactions in response to alerts, particularly via phone, based on messages or emails concerning potential fraudulent activity. Key Responsibilities: - Review and assess suspicious or inconsistent card transactions. - Handle inbound and outbound customer communication regarding suspected fraud cases. - Investigate customer responses to fraud alerts and take appropriate actions. - Ensure a professional and empathic customer experience while managing customer fraud-related actions. Qualifications Required: - Minimum 3 years of telephony experience, preferably within the fraud domain or financial crime investigations. - Proven experience in handling international customers, with a preference for Australian clientele. - Strong communication skills and the ability to manage high-stress situations. - Must be comfortable working in a 24/7 rotational shift environment. Preferred Qualifications: - Background in fraud detection, financial services, or risk management. - Familiarity with card fraud processes and transaction monitoring systems.,