Analyst - Insurance Operations

4 - 9 years

3 - 7 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Be an integral part of the team (Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.e. campus and professionals from either insurance sector or different industry)
  • Play a key role in building and transitioning functional capability to the service center
  • Manage your book of work and ensure timely delivery on all cases as per SLAs (i.e. Meet SLAs on Accuracy, Productivity and TAT as per agreed standards)
  • Understand the process and execute case / request as per the training provided and guidelines outlined in process manuals
  • Regularly update process manuals
  • Responsible for creation of SOPs for new processes
  • Identify opportunities for process improvements with a view to provide better client services or make process less labour intensive
  • Any processing delays or open queries to escalated to PL/TMs after due investigation
  • Any escalation or complaint received from client or stakeholders should be notified to line manager
  • Ensure adherence to policies & procedures as per organization s standards and laid out SOPs
  • Ensure operational risks are highlighted on time and escalated to proper authorities for corrective action
  • Adherence to data and information security guidelines
What you need to have:
  • Graduate in any field
  • Flexible to work in any shifts as per business requirement
  • Decent command on written and oral communication
  • Patience and a knack for reading.
  • Practice due diligence and take ownership of the work
  • Ability to adapt quickly
  • Good organization and time management skills to work effectively under pressure to meet deadlines.
What makes you stand out
  • 1+ years of experience
  • Analytical ability & Decision Making
  • Prioritization with Client Focus
  • Microsoft Office proficiency (Beginner). Knowledge of Excel basics and Outlook.

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Oliver Wyman logo
Oliver Wyman

Management Consulting

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