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Analyst

EVERSANA India Pvt. Ltd

2 - 4 years

4 - 6 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

Outbound Claims Billing HIPAA healthcare management International voice process Spanish Customer service US healthcare CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description We are seeking a dedicated and experienced Customer Support Executive to join our international healthcare voice support team. The ideal candidate will have prior experience handling US healthcare customers or patients, be familiar with medical terminology, and possess strong communication and problem-solving skills. This role requires working from the office during US business hours. Key Responsibilities: Handle inbound and outbound calls related to healthcare services Provide excellent customer service by addressing queries, concerns, and complaints in a professional manner. Accurately document all call interactions in the internal CRM systems. Ensure compliance with HIPAA and company policies regarding patient confidentiality. Collaborate with internal departments to resolve issues promptly. Meet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR). Follow up on unresolved issues and ensure timely closure. Qualifications 2-4 years of experience in international voice process, preferably in the US healthcare domain . Strong knowledge of US healthcare processes , inc

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EVERSANA India Pvt. Ltd

Pharmaceutical Manufacturing

Chicago IL

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