Analyst, Customer Care

Your role as a member of the India Claims processing team involves supporting daily operational tasks related to claims processing, order management, and customer communication. Your responsibilities will include: - Supporting basic claims processing tasks such as documentation verification and coordination for credit/debit note issuance, under guidance. - Assisting with order management activities and coordinating customer service across internal teams. - Collaborating with sales and finance teams to facilitate timely resolution of customer issues. - Following up on standard issues related to pricing, billing, and delivery discrepancies. - Maintaining customer-related data and assisting with periodic reporting. - Escalating process delays or recurring issues to the appropriate team leads. - Ensuring adherence to standard operating procedures (SOPs) and compliance guidelines. - Contributing to maintaining data accuracy in ERP and CRM systems. - Participating in process improvement discussions as needed. In addition, you are required to demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures. Qualifications required for this role are: - Education: Bachelors degree in any discipline. - Experience: 3-4 years of experience in supply chain finance, claims support, or order processing; prior exposure to SAP or Salesforce is a plus. - Good communication and interpersonal skills with a collaborative approach. - Basic knowledge of MS Office (Excel, PowerPoint, Outlook). - Willingness to learn and grow in a structured, process-driven environment. - Familiarity with business English for written and verbal communication. This role provides an opportunity to contribute to the efficiency and effectiveness of the claims processing team while ensuring customer satisfaction and adherence to quality standards.,