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Analyst Business Systems Salesforce

Analyst Business Systems Salesforce

Empower Pragati

3 - 5 years

14 - 15 Lacs

Bengaluru

Posted:16 hours ago| Platform:

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Skills Required

Analytical skills Manager Quality Assurance Sales Business analysis Technical writing Agile Software development life cycle JIRA Downstream

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an SF BSA, you will work collaboratively closely with our onshore teams, business leaders, senior architects, infrastructure engineers to design, develop, deploy modern solutions on SF platform. If you thrive in a fast-paced, ideas-led environment, you re in the right place.

Essential Functions:

Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement.

Work closely with onshore team and leadership to understand business needs, requirements, and strategic opportunities.

Experience with requirement analysis and design for Apex Code, triggers, custom object development, SFDC APIs, Force.com, Lightning Web Component development

Work in a team environment, taking responsibility for requirements, defining and designing the business functionality of the system in scope

Ensuring that the system meets the defined business requirements.

Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables

Understanding and defining a strategic vision for key systems based in line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects.

Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas

Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques.

Provide support to Developers and Quality Assurance Analysts during design and build phases.

Direct own work through goal setting, time management and planning to meet project deadlines

Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work

Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes

Identify and participate in implementing improvement opportunities

Identify risks and escalate issues in timely manner

Qualifications:

EDUCATION: Undergraduate degree or equivalent years of experience required Accreditation in Business Analysis or equivalent credentials/experience is a nice to have. Degree in related discipline (Computer Science, Commerce, Business Administration, Management)

EXPERIENCE:

3 to 5 years of work experience in systems analysis and / or design and programming

Familiar with Software Development Life Cycle

Experience working in Contact Center, with Salesforce in liaison with AWS connect and Sales/Service console as agent desktop an asset

Excellent Salesforce knowledge and a positive attitude/customer focused

Knowledge of AI capabilities within the Salesforce platform,

Agile / Dev Ops delivery experience; Working knowledge of Jira, Confluence and Gitlab an asset

Previous experience with ServiceNow

Ability to assess new requirement on Salesforce.com and all upstream and downstream applications, systems, and processes

Experience in omnichannel contact center

REGISTRATIONS / LICENSES / CERTIFICATIONS: NA

SKILLS/CHARACTERISTICS:

Demonstrated strength in problem solving and analytical skills

Excellent communication abilities - written and verbal / presentation, including technical writing skills

Strong customer focus and organizational skills with the ability to contribute to multiple projects under tight deadline constraints

Able to operate within a team environment

Ability to work collaboratively in a team environment, and independently with teams at various levels to investigate and validate all aspects of business problem

Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities

Ability to rapidly acquire new knowledge and skills, and apply creative thinking to solve problems

Sales Cloud, Service Cloud and Developer certifications preferred

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Empower Pragati

Social Enterprise / Non-Profit

Pune

50-100 Employees

40 Jobs

Key People

Ravi Kumar

Founder and CEO
Anita Sharma

Chief Operations Officer
Rajesh Mehta

Director of Marketing

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Analyst Business Systems Salesforce