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SP Software
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Analyst, Business Operations

Analyst, Business Operations

SP Software

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

customer support content management excellent communication skills cms product catalog crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Job Posting Title: Analyst,Business Operations

Key Responsibilities:

Ability to work rotational hours APJ, US, EMEA
Support and maintain all incoming MDG requests
Complete assigned daily requests in line with the defined SLA
Handle customer escalations carry out root cause analysis on escalations with effective response times
Analyze complex and disparate sets of data to make timely fact-based decisions and recommendations
Ability to engage with stakeholders to understand their needs
Assist in preparing important KPIs
Provide End of Quarter support aligning with key business units EOQ support structures
Participate in regular team forums providing process improvement ideas and possible group training opportunities
Prepare and deliver clear and well-organized presentations to stakeholders/team/leadership
Good team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve results
Performs other duties as required

Mandatory Skills

Content Management, Product Catalog Experience
Master data management background , Support Experience, Working experience in Sales and/or Marketing domain
Excellent verbal, and written communication skills.
Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skill

Essential Requirements:

Strong English and local language spoken and written
Strong analytical and customer service skills
Excellent organizational as well as multi-tasking skills
Self-initiation and creative thinking
Excel and PowerPoint
High sense of urgency

Desirable Requirements:

Proficient in MS Office applications
SQL experience a plus but not required

Qualifications:

Any Degree excluding B.Tech

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